Refund policy

Thank you for shopping at Zyndelo. If you are not completely satisfied with your purchase, we're here to help.

RETURNS

You have 30 days from the date you received your item to request a return.

To be eligible for a return, your item must be:
• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by a receipt or proof of purchase

The following items cannot be returned:
• Items marked as "Final Sale"
• Digital or downloadable products
• Gift cards
• Items that have been used, damaged, or altered after delivery

To start a return, contact us at info@zyndelo.com with your order number and reason for return. We will respond within 2 business days with return instructions. Do not send items back without contacting us first.

REFUNDS

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and applied to your original payment method within 5–10 business days.

If you haven't received your refund after 10 business days:
1. Check your bank account
2. Contact your credit card company — processing times may vary
3. If you still have not received it, email us at info@zyndelo.com

EXCHANGES

We replace items only if they are defective or damaged upon arrival. To request an exchange, email info@zyndelo.com.

RETURN SHIPPING

You are responsible for paying return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service for items over $30.

CONTACT

Email: info@zyndelo.com
Business: Zyndelo LLC, Cheyenne, Wyoming, United States